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| Delivery charges |
| Our Standard delivery
is FREE on everything for delivery anytime during the next 5 working
days. Target, TNT and City Link make most of our deliveries between 8am and
5.30pm. We cannot specify a delivery time. |
| Oversize / Overweight Items
On some oversize/overweight items an additional delivery charge may be necessary. If this is the case we will contact you before proceeding with your order.
|
| Our Priority delivery charge is £4.95 + Vat for delivery anytime during the next 2 working days. Target, TNT and City Link make most of our deliveries between 8am and 5.30pm. We cannot specify a delivery time. |
| Our Premium Next Working Day delivery charge is £9.95 + Vat for delivery on the next working day. Your order must be placed on our website before 4pm. Target, TNT and City Link make most of our deliveries between 8am and 5.30pm. We cannot specify a delivery time and this service does not deliver on Saturdays. Over 95% of these deliveries do arrive on the next working day but no mail order company can absolutely guarantee this due to dependency on courier companies, local operating difficulties and weather etc. If a delivery does not arrive we will refund you the difference to the standard delivery charge (excludes Northern Ireland, Isle of Wight, Isle of Man & the Isle of Skye) but are not liable for any other costs. |
| Our collection service is available if you'd prefer to pick up your order from our Sheffield head office. There is no delivery charge and your goods will be ready for collection within 3 working days of placing your order. It takes around three days because no stock is held at our Sheffield office. We will contact you to arrange a convenient collection time within our opening hours of 9.00am to 5.00pm, Monday to Friday. The collection address is 12 Collegiate Crescent, Sheffield, South Yorkshire, UK S10 2BA. Please bring along the credit card used to place your order, a form of photo identification and your order number. |
| Do you only deliver to the card holders address? |
| We can deliver to an alternate delivery address provided it is a verifiable business address. We may carry out further security checks on this type of order. We do not deliver to other residential addresses other than the registered card holder address. |
| Where we deliver |
| We deliver to mainland UK and Northern Ireland. We can also deliver to Isle of Wight, Isle of Man & the Isle of Skye, but delivery can take up to a week. This is also the case in some areas of Scotland. Delivery to Northern Ireland, Isle of Wight, Isle of Man & the Isle of Skye is charged at £9.95 +Vat. We are unable to deliver overseas, to the Channel Islands, Southern Ireland or BFPO addresses. We do not ship outside the UK. |
| Who will deliver my goods and when will they arrive |
| We use Initial City Link and TNT. The couriers work Monday to Friday between 8am and 5.30. We cannot specify a delivery time. |
| When will my order be dispatched |
| Orders that are placed before 4pm on a working week day that pass our security checks and are in stock are usually dispatched the same day. You will receive confirmation that the goods have been dispatched via email and can also request a confirmation text message if required. The confirmations are sent between 5.30-6pm. |
| When will my goods arrive |
|
Standard deliveries should arrive within 2 working days, but often arrive quicker than this. We cannot specify a delivery time. If you have not received your goods within 2 working days please contact customer services by email and we will track the delivery for you. |
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Premium next day deliveries should arrive by 5.30pm on the next working day. We cannot specify a delivery time and this service does not deliver on Saturdays. Over 95% of these deliveries do arrive on the next working day but no mail order company can absolutely guarantee this due to dependency on courier companies, local operating difficulties and weather etc. If a delivery does not arrive we will refund your delivery charge (excludes Northern Ireland, Isle of Wight, Isle of Man & the Isle of Skye) but are not liable for any other costs. |
| What if I'm not at home to accept the delivery? |
| The courier will attempt 2 deliveries on consecutive working days .We cannot authorise any further delivery attempts. If you are not available to accept the delivery you may collect it from the local depot for upto 5 days, following which it will be returned to us. If goods are not collected the delivery charge will not be refunded. |
| Other queries |
| For all other queries please email us or call Customer Services on 0114 292 2930. Our lines are open Monday to Friday 9am - 5pm. All calls are charged at National Rate. |
| Back to Help |
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